Shipping policy

Last updated: July 2025

1. Shipping Locations

We currently ship to addresses within the United Kingdom only. We do not offer international shipping at this time.

2. Processing Time

Orders are typically processed and dispatched within 1–3 working days from the date of purchase. During peak periods, holidays, or product launches, processing times may be slightly longer. You will receive a confirmation email once your order has been dispatched.

3. Delivery Methods & Costs

We offer two delivery options:

  • Standard Delivery (non-tracked): This is the default shipping method. While affordable, it does not include tracking.

  • Tracked Delivery: Available at checkout for an additional fee. This includes parcel tracking and may offer faster delivery times depending on the courier selected.

Shipping costs are calculated at checkout based on your selected method. Occasionally, we may offer free shipping promotions — subscribe to our newsletter to stay updated.

4. Estimated Delivery Time

  • Standard Delivery: Typically 2–5 working days from dispatch.

  • Tracked Delivery: Typically 1–3 working days from dispatch, depending on courier.

These are estimates and not guarantees. Delivery times may vary due to postal delays or factors beyond our control.

5. Responsibility After Dispatch

Once your order is dispatched, Uppa Club Ltd. is not liable for delays, losses, or damage caused by the courier, particularly for standard, non-tracked deliveries.

If you selected tracked shipping, you will receive a tracking number to monitor your order.

If your order is significantly delayed or you suspect it has been lost, please contact us at hello@uppaclub.com, and we will assist where possible.

6. Lost, Damaged, or Missing Items

  • Tracked orders: If your tracked order does not arrive or arrives damaged, please contact us within 7 days of delivery or expected delivery so we can investigate.

  • Standard orders (non-tracked): We are unable to provide tracking updates. If your parcel does not arrive after 10 working days from dispatch, please get in touch and we’ll do what we can to help — although we cannot guarantee replacements for non-tracked items.

7. Incorrect or Incomplete Addresses

It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate and complete. We are not responsible for lost parcels or delivery failures caused by incorrect or incomplete addresses. Refunds or replacements are not guaranteed in such cases.

8. Multiple Orders

If you place multiple orders within a short timeframe to the same delivery address, we may combine them into one parcel where possible. This helps reduce packaging and emissions.

9. Packaging

We use recyclable and minimal packaging wherever possible to reduce our environmental impact.